We're Here to Help

Have a question about a product, order, delivery, return, or payment? Our customer support team is available to assist with your inquiry.

Whether you need help understanding product details, checking information about a purchase, or finding the right store policy, please reach out using one of the contact methods below. Providing clear details in your message helps us understand your needs and direct your inquiry appropriately.

For Order-Related Questions

If you are contacting us about an existing purchase, a little information goes a long way. Please include the following details in your email so our team can identify your order and better understand your request.

1. 01 Your order number. This helps us identify the purchase you are asking about.
2. 02 The email address used at checkout. Include the address associated with your order.
3. 03 A short description of your question. Explain what you need help with, including any relevant order or delivery details.
4. 04 Relevant photographs, when applicable. If an item arrived damaged, defective, incomplete, or incorrect, attach clear photographs that help illustrate the issue.

Please share only the information necessary to handle your inquiry. Do not include payment card numbers, passwords, or other sensitive authentication details in your email.

Returns and Product Issues

We want you to have clear information when a product concern arises. If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us with your order number and a description of the issue.

Photographs of the item, its packaging, and any visible damage can help us review the situation. After receiving the relevant information, our team will assess the details and advise you on the appropriate next steps.

What to Expect After Contacting Us

We aim to respond to customer inquiries within 1–2 business days. Response times may vary depending on inquiry volume, the information provided, and the nature of the request.

Some cases require additional review, particularly when they involve damaged merchandise, delivery investigations, or questions that require further order information. In these situations, resolution may take longer than the initial response period.