Orders are generally prepared within 2–4 business days after payment confirmation. During holidays, promotional events, or periods of high order volume, processing may take up to 5 business days.

Processing time covers the preparation of your order before dispatch. It is separate from carrier transit time, which begins after the package has been handed over for shipment.

Weekends, public holidays, payment verification, and unusually high order volumes may affect preparation time. Please allow for the applicable processing period before expecting a dispatch confirmation.

For standard shipping to supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch.

Carrier transit time does not include order processing. Based on the usual estimates above, the combined processing and transit period is approximately 12–19 business days after payment confirmation, assuming normal processing and transportation.

Available delivery methods and applicable shipping fees are calculated according to your order and destination. The charges applicable to your purchase are shown at checkout before payment is completed.

Shipping options and costs may vary depending on the delivery address, the items in your order, and the services available for that destination. Please review the shipping method and order total displayed at checkout before confirming your purchase.

If a shipping option is not available for your destination, it may not appear among the choices presented during checkout.

Once your order has been dispatched and tracking information becomes available, we will normally send a shipping confirmation to the email address provided at checkout.

The confirmation may include a tracking number and a link to the carrier's tracking page when those details are available. You can use the provided information to check the shipment's progress and review the latest carrier updates.

If tracking information has not appeared after a reasonable period, or you have not received a shipping confirmation, contact us with your order number so we can review the available details.

Please check your delivery details carefully before placing your order. An accurate recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information can help reduce delivery issues.

If you discover an error after placing an order, contact us as soon as possible at service@navuneliq.com . Include your order number and the corrected delivery details in your message.

• 01 Contact us promptly. The earlier you notify us, the more opportunity there may be to review your request.
• 02 Include your order number. This helps us identify the purchase and check its current fulfillment status.
• 03 Provide the corrected address. Include all relevant address details to help us assess the requested change.

We will make reasonable efforts to help update an address before fulfillment begins. However, changes cannot be guaranteed once processing or shipment preparation has started. After a package has been dispatched, the ability to redirect it may depend on the carrier.

If your package appears delayed, review the latest tracking information first. Carrier scans may not update continuously, and the estimated delivery timeframe may be affected by circumstances outside our direct control.

If tracking remains inactive for an extended period or your package appears to be missing, contact us at service@navuneliq.com with your order number and any available tracking details.

We will review the available information and determine the appropriate next steps. Depending on the situation, additional information or a carrier inquiry may be needed before the issue can be assessed further.