Navuneliq™ is an online store focused on balcony and patio living. Our collection brings together selected products intended to help create inviting, functional outdoor spaces, from compact apartment balconies to relaxing patios and garden corners.

We believe thoughtful details can make everyday outdoor moments more enjoyable. Our aim is to make it easier to explore products that complement your space and personal style.

Navuneliq™ is operated by Guangzhou Mizhenduo Trading Co., Ltd. Our official company details and customer contact information are listed above on this page.

If you have questions about the business, a product, or an order, you can contact us at service@navuneliq.com .

You can email service@navuneliq.com or call +86 136 8015 0793. For order-related questions, please include your order number and the email address used at checkout so we can better understand your request.

Orders are generally prepared within 2–4 business days after payment confirmation. During busy periods, order preparation may take up to 5 business days.

Processing time is separate from carrier transit time. Weekends, public holidays, order verification, or unexpected operational delays may affect when a package is dispatched.

For supported destinations in the United States, estimated carrier transit generally takes 10–15 business days after dispatch. This is the estimated shipping period, not the order processing period.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures where applicable, and other circumstances outside our direct control.

Combining the usual processing and transit estimates, the overall timeframe is generally around 12–19 business days after payment confirmation. Orders requiring extended preparation or experiencing delivery delays may take longer.

When your order ships and tracking information becomes available, we will normally send the relevant details to the email address provided during checkout.

Tracking updates may take some time to appear after dispatch while the carrier registers and scans the package. If you have not received tracking information, please contact our support team with your order number.

Available shipping options and applicable charges are displayed at checkout before payment is completed. The amount may depend on the destination, the items ordered, and the shipping methods available for your address.

Please review your order summary before completing payment to see the shipping charges applicable to your purchase.

If your package appears delayed, check the latest tracking information first, as carrier scans may not update continuously. Delivery estimates are not guaranteed arrival dates.

If tracking has not updated for an extended period or your package appears to have an issue, email service@navuneliq.com with your order number and tracking details. We will review the information available and advise you on the appropriate next steps.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the terms, conditions, and exclusions described in our Return & Refund Policy.

Please contact us before sending an item back. Our team will provide instructions based on your request and the applicable policy.

Read the full Return & Refund Policy for return eligibility, requirements, and other applicable conditions.

If your order arrives damaged, defective, incomplete, or different from what you ordered, please email service@navuneliq.com with your order number and a clear description of the issue.

Include relevant photographs of the item and its packaging where possible. We will review the information and provide an appropriate resolution where a problem attributable to us is confirmed, in accordance with the applicable policy.

Please contact us before returning the merchandise so we can explain the appropriate next steps.

After an approved return has been received and inspected, an eligible refund is generally initiated within 5–10 business days.

Once the refund has been issued, your bank, card issuer, or other payment provider may need additional time to post the credit to your account. The time required for the funds to appear can vary by provider and payment method.

If you have questions about a refund request, please contact us with your order number and any relevant return information.

Please contact customer support before sending merchandise back. This allows us to review your request, explain the return process, and provide the appropriate instructions.

Returns remain subject to the eligibility criteria and other terms described in our Return & Refund Policy .