Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in this policy and applicable consumer protection laws.

If you are considering a return, we recommend contacting us as soon as possible within the applicable period. Please include your order number and the item you wish to return so our team can review your request.

Nothing in this policy is intended to limit consumer rights that cannot lawfully be excluded or restricted under applicable law.

Before sending an item back, email service@navuneliq.com and provide the information below. This helps us identify your purchase and understand the reason for your request.

• 01 Your order number. Include the order reference associated with the purchase.
• 02 The product you wish to return. Identify the item and, where relevant, its variant or quantity.
• 03 The reason for your request. Briefly explain why you would like to return the item.
• 04 Supporting photos or videos. Include clear images or video where relevant to a damaged, defective, incomplete, or incorrect product.

For a standard change-of-mind return, items should generally be unused, unaltered, and in their original condition. Please include the original accessories and packaging where reasonably possible.

When preparing an item for an approved return, take reasonable care to protect it during transit. Include any components or accessories supplied with the product, unless our instructions state otherwise.

Some items may be excluded from preference-based returns where the exclusion was disclosed before purchase or where such an exclusion is permitted by applicable law.

Product condition requirements and any applicable exclusions are subject to consumer rights that may apply to your purchase. Contact us if you need clarification before returning an item.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly at service@navuneliq.com .

Please provide your order number, a description of the issue, and clear photographs or video showing the item and the relevant problem. If the outer packaging is damaged, photographs of the packaging may also help us review the case.

After reviewing and confirming an issue attributable to us, we will arrange an appropriate solution. Depending on the circumstances and applicable requirements, this may include a replacement, reshipment, refund, or return.

For preference-based returns, such as a change of mind, customers are generally responsible for the return shipping costs, subject to the applicable policy and consumer protection laws.

Before sending an item, please contact us for the designated return instructions. Shipping the merchandise to an unapproved address may delay the review of your request.

If a confirmed problem results from an error attributable to us, we will provide an appropriate resolution without requiring customers to bear additional costs caused by that error.

Approved returns may be inspected after reaching the designated return location. Once the return is received, reviewed, and approved, an eligible refund is generally initiated to the original payment method within 5–10 business days.

Eligible refunds are generally issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

The refund initiation period and the time required for a payment provider to post the credit are separate. Your provider may require additional processing time after the refund has been issued.

If you have questions about the status of an approved refund, email service@navuneliq.com with your order number and any relevant return information.

Our registered business address is not automatically the return warehouse address. The appropriate return destination and instructions will be provided after your request has been reviewed.

Please do not send returned merchandise to the registered business address unless our team has specifically instructed you to do so.

To request return instructions, email service@navuneliq.com and include your order number, the product involved, and the reason for your return.